Account Manager

SPECIFICATION

As the Senior Account Manager, you will manage the Support team of Account Managers and be responsible for developing long-term relationships with customers, as well as overseeing all campaigns.  You and your team will work to satisfy client needs and requests, respond to their queries in a timely manner and aspire to deliver a positive client experience. You should have excellent communication and time management skills. You must be client-service oriented. Ultimately, you should be able to grow our business by maintaining and supporting of successful long-term client relationships, as well as handling sales queries.

Responsibilities

• Managing the Support team, including training and recruitment
• Front-line support, including email and telephone queries
• Being the point of contact for the client, at all times
• Developing positive relationships with clients
• Managing a portfolio of accounts with varying campaign needs
• Translating client needs into actionable steps for quoting and campaign creation
• Assessing and anticipating client needs, in a proactive manner
• Resolve conflicts and provide solutions to clients in a timely manner
• Testing, Monitoring and Support of live campaigns
• Reporting on performance of accounts, campaigns and sales
• Suggest actions to improve company performance and identify opportunities for growth

Qualifications

• Proven work experience as a Senior Account Manager
• Hands on experience in sales and support
• The ability to deliver on projects, timeously
• Excellent communication skills
• Business acumen with a problem-solving attitude
• Knowledge of MS Office
• Qualifications in Sales, Marketing, Business Administration or relevant field